Swoop refund policies and compensation

All Swoop bookings are insured and refunds are possible if you cancel in time. (At least 30 days before departure). Before you cancel, review our refund policies in this article.

Refund policy

We automatically issue a full refund when you cancel your trip within 30 days of delivery.

Compensation

Our compensation policy for trips that were not successfully completed is designed to ensure that our customers are fairly compensated for any inconvenience or disruption they may have experienced. We understand that unforeseen circumstances can occur, leading to the cancellation or disruption of a trip, and we want to provide a solution that is both fair and transparent. In the event that a trip does not happen successfully, we offer the following compensation options: 1. Refund: We will provide a full refund of the trip cost to the customer. This includes any fees or charges associated with the trip. The refund will be processed as quickly as possible, typically within [insert timeframe]. 2. Rescheduling: If the customer prefers, we can offer the option to reschedule the trip for a later date. We will work closely with the customer to find a suitable alternative date that meets their needs. Any price difference between the original trip and the rescheduled trip will be adjusted accordingly. 3. Voucher: As an alternative to a refund or rescheduling, we can issue a voucher to the customer. This voucher can be used towards a future trip with our company. The value of the voucher will be equivalent to the trip cost. It is important to note that the eligibility for compensation will depend on the circumstances surrounding the unsuccessful trip. If the trip was cancelled or disrupted due to factors beyond our control, such as severe weather conditions or unforeseen events, we may not be able to provide compensation. However, we will always strive to find a suitable solution for our customers and ensure their satisfaction. We understand that experiencing a trip that does not go as planned can be frustrating, and we want to assure our customers that we are committed to providing fair and reasonable compensation. Our compensation policy is designed to address any issues that may arise and to ensure that our customers are treated fairly and equitably.

Request a refund

If you believe you are eligible for a refund but haven’t received one, contact us by completing a refund request form. We review every refund and aim to respond within two business days.

If you haven't received a refund you are expecting, note that it can take up to 10 business days to appear on your card statement.